Security by Design
Security is considered throughout the design, development and operation of the Flex Platform, with safeguards for confidentiality, integrity and availability.
Trust Center
Trust, Security & Transparency
At Flex, trust is fundamental to everything we build.
The Flex Platform supports organisations that manage learning, skills development, assessments, evidence, certifications and operational workflows. Our Trust Center explains how we govern the platform, protect information, safeguard privacy and apply responsible technology practices.
Whether you are evaluating Flex, implementing the platform or already using it, these resources explain the principles, policies and standards that guide our approach to security, privacy, compliance and responsible innovation.
Our commitment
Flex is designed around clear governance, responsible operation and practical safeguards for the organisations that rely on the platform.
Privacy by Design
Our privacy practices are aligned to POPIA principles and support applicable international privacy requirements where appropriate.
Responsible Innovation
AI and automation should enhance productivity while remaining subject to governance, transparency and human oversight.
Enterprise Governance
Our policies provide Customers, Platform Users and stakeholders with clear information about how Flex is governed and protected.
Trust Center documents
Policies are grouped into the three areas most organisations need during evaluation, onboarding and governance review.
Legal & Platform Governance
The policies and terms that govern use of the Flex website and Flex Platform.
Privacy & Data Protection
How Flex collects, processes and protects Personal Information.
Security & Responsible Technology
How Flex secures the platform and governs responsible use of emerging technologies.
Shared responsibility
Security and privacy work best when Flex, Customers and Platform Users each understand their role.
Flex
Responsible for the security and operation of the Flex Platform and the platform environments under our control.
Customers
Responsible for configuring environments, managing permissions and ensuring their users comply with organisational policies.
Platform Users
Responsible for protecting credentials, using the platform appropriately and reporting suspected security concerns.